Resume - Click HERE to download a PDF version

HIGHLIGHTS OF QUALIFICATIONS

  • 10+ years professional experience in corporate instructional design, training/curriculum development and implementation
  • 5+ years of project management and team-leadership experience
  • Master’s of Arts in Education, with a specialization in Instructional Design / Instructional Technology and Adult Learning Theory
  • Exceptional written and oral communication skills, ability to deliver training content efficiently and effectively
  • Effective working independently or as part of a design / training team
  • Strong leader and problem solver with initiative to exceed program and/or departmental goals
  • 4 years experience with K-12 learner assessment, curriculum development, and student training

CORE SKILLS

  • Excellent verbal/written communication skills
  • Analysis, identifying training needs with client
  • Partnership with Subject Matter experts
  • Designing/developing effective training solutions
  • Authoring meaningful and memorable curriculum
  • Web-Based, instructor-led, or hybrid training creation
  • Web-based conferencing / Virtual Learning
  • Working independently or with a team
  • Authoring programs (Articulate, Word, PowerPoint, etc.)
  • Simulation/animation programs (Captivate, Camtasia, Flash)
  • Voice recording/editing programs (Audacity)
  • Graphic programs (Photoshop, Illustrator, SnagIt)
  • Digital Video filming and editing (iMovie, Final Cut)
  • Writing/managing/delivering assessments (QuestionMark)
  • Classroom or Virtual Instruction (WebEx, GoToMeeting)
  • LMS implementation and management

SUMMARY OF RELEVANT PROFESSIONAL EXPERIENCE

The Mosaic Company (Jan-13 - Current)
Senior Instructional Design Consultant, Field Operation Training Department

Worked with Mosaic’s largest client, Pacific Gas & Electric Learning Academy (San Ramon, CA) in the roles of Senior Instructional Designer and Senior Learning Strategist.  

  • Managed all development and administrative aspects of a new two-year Apprentice Program for Electric Distribution System Operators (ADSO).
    • Creation of Curriculum Map, including five instructor-led courses, simulation practices/exams, knowledge assessments, on-the-job training management and requirements, field-training activities, and administrative procedural guidelines.
    • Managed the authoring and development of all instructor-led training: conducting needs analyses, writing content, facilitating milestone reviews, leading Train-the-Trainer sessions, writing and implementing knowledge assessments.
    • Facilitated all weekly ADSO Sub-Committee meetings (including union and management employees from the Line of Business, Subject Matter experts, Curriculum Development team, and Delivery staff.
    • Created an in-depth On-the-Job training program with mentoring, specific job task requirements, and detailed documentation.
    • Managed the labor and expense budgets to track and forecast an annual budget between $600K and $1MM.
  • Managed all phases of the development process for many other instructor-led and web-based training projects.
  • Trained and managed a rotating team of Instructional Designers (IDs).
    • Onboarding and initial training into subject matter and project details
    • Support of curriculum development, including all quality assurance reviews of curriculum
    • Consistent feedback and suggestions for making curriculum more engaging and interactive
    • Served as liaison between IDs and Delivery/Line of Business teams

Chevron Federal Credit Union; Oakland, CA (Jul-10 - Jan-13)
Curriculum Specialist, Training and Development Department
                                   

  • Developed a range of Web-based training courses for Credit Union Staff, including product, service, systems, and account administration training
    • Consulted SMEs, scripted courses, created narrated online courses in Articulate, including assessments
    • Converted live training courses to online courses to be completed by staff in distant locations
    • Facilitated hybrid course completion including synchronous and asynchronous activities
  • Created a range of printable job aids, demonstrations, and quick-reference guides for staff
  • Provided demonstrations and live training for systems and process training
  • Assigned and managed compliance training using LMS

Golden Gate University; San Francisco, CA  (Feb-10 - July-10)
Instructional Designer, CyberCampus
                                   

  • Worked with GGU faculty to develop e-learning courses for a variety of Graduate and Undergraduate programs
  • Utilized various forms of media (Text, Video, PowerPoint, Discussion, WebLinks, and Assessments) for e-learning courses designed for either distance learning or as enhancements for in-person classes
    • Worked closely with University Faculty to help build their online courses or web-enhanced courses.
    • Used both e-College and Moodle as platforms for building courses
    • Provided training for faculty on how to update and create courses, syllabi, and assessments.

American Automobile Association (AAA); San Francisco, CA (Aug-09 – Dec-10)
Instructional Designer, AAA University  
   

  • Designed, developed, and revised a series of Online Training Courses for new-hire AAA contact representatives.
  • Revised existing modules to incorporate updated training needs based on policy and regulation changes
  • Updated course content and sequence in Adobe Dream Weaver
  • Developed Demonstrations, Simulations, and Assessments in Adobe Captivate

Intrax Cultural Exchange; San Francisco, CA (Aug-07 – Jan-09)
Instructional Designer, Training and Development Department

  • Designed and developed a series of Online Training Courses for AuPairCare Area Directors and Regional Managers
    • Consulted with multiple Subject Matter Experts to storyboard and write course script
    • Designed and developed training courses using Lectora Professional Publishing Suite with sophisticated actions, animations, and quizzes; recorded and edited voiceover using Audacity
    • Uploaded and managed courses using Business Training Library (Learning Management System)
  • Designed and developed multiple online orientation courses for Intrax Career Development participants
  • Filmed and edited a series of video vignettes to be used as part of the Au Pair training and orientation
  • Responsible for roll-out, training, and management of GoToMeeting and GoToWebinar
  • Filmed and edited training videos for Lango (Foreign Language classes for kids), for use by teachers and licensees

SCORE! Educational Centers, Milpitas & Oakland, CA (Oct-01 – Jul-05)
Program Director

  • Used student assessment results and parent consultations to create customized curriculum for every member
  • Managed student curriculum, adjusting levels and subjects based on topic mastery, parent and teacher conferences
  • Coached directly with students at various academic levels on their individualized curriculum (15-20 hours / week)
  • Managed SCORE!’s Advantage Program and Personal Training Program, with membership ranging from 100 - 300 students, grossing revenue over $60,000 monthly
  • Held consultative sales demonstrations for prospective SCORE! members, converting over 80% of visits held
  • Generated sales leads and developed new business with grass-roots marketing events in the community
  • Created and maintained relationships with families, creating a strong referral culture within the center
  • Responsible for the recruiting, hiring, training, and managing of part-time staff

San Francisco State University; San Francisco, CA (Feb-07 – Jun-08)
Graduate Student Assistant, Department of Secondary Education

  • Working as a graduate student assistant for Professor Maika Watanabe, creating a teacher-training video
  • Responsible for filming multiple live classrooms, capturing student and teacher footage
  • Assisting with uploading and editing digital video
  • Assisting with the storyboarding, graphic design, and sequencing of the training video

Leapfrog, Inc; Emeryville, CA (Feb-07 – May 07)
Graduate Student Internship, Developer Studio Department

  • The developer studio department provides training and documentation for programmers, animators and artists, designers, audio producers, QA engineers, project managers and producers
  • Worked with a small team of instructional designers to develop a web-based training for LeapFrog’s Project and Resource Tracking System (PaRTS) and their Online Proofing Client, using Adobe Captivate software
  • Interviewed project managers and producers to become a subject-matter expert on the PaRTS routing system and the On-Line proofing Client

WestEd; San Francisco, California (Sep-05 – Oct-06)
Contracts Assistant, Contracts Department

  • Worked closely with Director of Contracts, Contracts Administrator, and Project Directors to develop, maintain, and modify a variety of contracts and subcontracts for services
  • Integrated project Scopes of Work and Budgets into legal, executable contracts and responded to program / funder inquiries regarding contract / proposal status
  • Maintained the contracts database and legal database, prepared correspondence, drafted and proofed documents
  • Provided general administrative support to contracts, accounting, and finance departments

EDUCATION

MA, Education – Concentration in Instructional Technology (Aug-05 – May-07)
SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO (GPA 4.0 – Graduated with Highest Honors)

  • Portfolio of work or professor recommendations available upon request
  • For information regarding M.A. program please visit: http://www.sfsu.edu/~itec/

BA, Economics – Focus in International Economics and Development (Sep-94 – Mar-99)
UNIVERSITY OF CALIFORNIA, LOS ANGELES

  • Overall G.P.A. above 3.2, twice on Dean’s Honor List
  • Participant of Semester At Sea abroad program
  • Team Captain, Vice President of Men’s Rugby Team
  • Vice President of Sigma Chi Fraternity

COMPUTER EXPERIENCE

  • General: Comfortable and efficient using both Windows and Mac operating systems
  • MS Office: Fluent with MS Word, Excel, Outlook, PowerPoint
  • Adobe Suite (Acrobat, Photoshop, Dreamweaver, Flash, Illustrator)
  • Authoring Programs: AuthorIt, Articulate Storyline 2, FS Pro, Lectora, Camtasia, Captivate
  • Learning Management Systems, Documentum, Microsoft Sharepoint / OneDrive, AICC and SCORM compliance
  • Audio/Video/Image Editing: iMovie, Final Cut, Windows Movie Maker, SnagIt, Audacity, iPhoto, iTunes
  • Internet and Cloud Computing
  • Strong aptitude for learning new computer software programs

ADDITIONAL SKILLS / HOBBIES

  • Proud father, husband, uncle, brother, & son
  • Fluent in Spanish: excellent conversational, reading, and writing ability
  • Strong technical and troubleshooting Skills
  • Extensive travel experience in Europe, Asia, and South America. Travel writing available upon request.
  • Accomplished musician, guitarist and vocalist.
  • Participant in adult men’s’ soccer and softball leagues.
  • Proud supporter of Bay Area sports teams (A’s/Warriors/49ers)